If your product needs to be covered under our warranty, please contact us.
Please be sure to include a copy of your receipt showing the purchase date, along with an explanation as to what is not functioning as expected.
If you are instructed to ship a product back to us, please be sure to package the product so that it will not be damaged in shipping.
We can’t take responsibility for any damage or loss to the product during shipment.
If you experience any problems with a PowerA product, you may qualify for product replacement. PowerA offers a non-transferable, two-year replacement warranty with proof of purchase; please retain your sales receipt. PowerA warrants to the original consumer purchaser that your product is free from defects in both material and workmanship. If a defect covered by this warranty occurs, PowerA, at its discretion, will repair or replace the product at no charge. PowerA products are tested to withstand normal wear and tear, but may be damaged through misuse or abuse. The warranty does not cover normal wear and tear, abuse or misuse, if the product has been modified or tampered with, or any cause not related to materials or workmanship. This warranty does not apply to products used for any purpose other than consumer usage. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at PowerA's sole discretion. Products purchased from unauthorized dealers are not covered under this warranty.
Warranty Against Defects
Australia and New Zealand Customers
This product is provided with a 2-year warranty against defects in manufacturing or materials from the date of purchase. ACCO Brands will either repair or replace a faulty or defective product subject to the conditions of this warranty. Claims under this warranty must be made to the place of purchase within the warranty period with proof of purchase by the original purchaser only. Expenses associated with a warranty claim are the responsibility of the consumer. Conditions of this warranty are on our website: powera.com/warranty-ANZ.
This warranty is provided in addition to other rights or remedies available to you under the law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.