If your product needs to be covered under our warranty, please contact us here.
Please be sure to include a copy of your receipt showing the purchase date, along with an explanation as to what is not functioning as expected.
If you are instructed to ship a product back to us, please be sure to package the product so that it will not be damaged in shipping.
We can’t take responsibility for any damage or loss to the product during shipment.
If you experience any problems with a PowerA product, you may qualify for product replacement. PowerA offers a non-transferable, two-year replacement warranty with proof of purchase; please retain your sales receipt. PowerA warrants to the original consumer purchaser that your product is free from defects in both material and workmanship. If a defect covered by this warranty occurs, PowerA, at its discretion, will repair or replace the product at no charge. PowerA products are tested to withstand normal wear and tear, but may be damaged through misuse or abuse. The warranty does not cover normal wear and tear, abuse or misuse, if the product has been modified or tampered with, or any cause not related to materials or workmanship. This warranty does not apply to products used for any purpose other than consumer usage. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at PowerA's sole discretion. Products purchased from unauthorized dealers are not covered under this warranty.