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Fortnite / Epic Games Support FAQ

ORDER HELP  SUBMIT A REQUEST

  • How do I redeem the Bonus Fortnite Virtual Item codes?
  • Are the Bonus Fortnite Virtual Items exclusive to PowerA?
  • What if the Bonus Fortnite Virtual Item insert card is missing or incorrect?
  • What if the Bonus Fortnite Virtual Item code is not working?
How do I redeem the Bonus Fortnite Virtual Item codes?

VIRTUAL ITEM CONTENT CODE GUIDANCE

  1. Go to fortnite.com/redeem
  2. Sign in or create an account if necessary.
  3. Once signed in, select “Redeem” from the dropdown menu.
    Redeem Code in hamburger dropdown menu
  4. Locate the Fortnite Bonus Virtual Item insert card that came with your product and scratch off the marked area to reveal the printed code.
  5. Type the code into the box where it says “Enter Access Code”, then click "Redeem".

  6. Click Activate. You should be able to see the virtual bonus item in your Fortnite Account on any device you play next time you launch the game.

Are the Bonus Fortnite Virtual Items exclusive to PowerA?

No, these items have been available at least once in the Fortnite Shop but there is no indication of when they’ll be available again, outside of this product!

What if the Bonus Fortnite Virtual Item insert card is missing or incorrect?
  • Please ensure that the item has not been discarded or is hiding! For some products, you’ll find the card with other paper inserts along the outside and for other products (like protection cases) you’ll find the card inside the zipped pocket.
  • If the insert card is missing or incorrect, please contact PowerA customer service at https://www.powera.com/support/submit-case-request/ and be prepared to show proof of purchase and photos.
  • Make sure you purchase from a trusted reseller. Items resold on third party marketplaces may have had the codes removed.
What if the Bonus Fortnite Virtual Item code is not working?
  • Please contact Epic Games customer service.
  • Log into your Epic Games Account [Easiest path]
    1. Under Games, choose Fortnite and scroll down to the bottom of the page and find the blue “Contact Us” button.
    2. Select “Fortnite”
    3. In the "final dropdown field select "Code Redemption”
    4. Describe your problem. You can also include attachments before the email request is sent to Epic Games.  Option to either email Epic Games or start a live chat.
  • Without an Epic Games account
    • Visit Epic Games at - https://www.Epicgames.com/help/en-US/contact-us-guest
    • Enter your contact email in the provided field. Your contact email address will receive a code which you must enter on the next step.
    • Epic Games will send you an email with a temporary authentication code. You need to enter this code and then you can enter your name and let them know what you need.  You can also include attachments before the email request is sent to Epic Games.